Performance guarantees (PGs) are an important component of a contract between plan sponsor and pharmacy benefit manager (PBM). PBM processes are complex and responsibilities are performed across multiple departments. This paper explores PG best practices plan sponsors can leverage to hold their PBMs accountable for operational performance.
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PBM Best Practices Series: Performance guarantees
This paper explores performance guarantees best practices plan sponsors can leverage to hold their pharmacy benefit managers accountable for operational performance.